Refund policy

Daymal World F.Z.E – Ajman Free Zone, UAE

Last updated: 23.06.2025

Return Eligibility

You have 7 calendar days from the delivery date to request a return, provided:

  • The wrong product was delivered.
  • The item arrived damaged or was defective.
  • The product was tampered with or clearly mishandled in transit.
  • The item is unused, unopened, in its original packaging, and includes the receipt or proof of purchase.

To start a return, please email us at info@daymalworld.com with your order number, reason, and any relevant photos. Do not send any item back without written approval — such returns will not be accepted.

Non-Returnable Items

  • We cannot accept returns for:
  • Opened personal care items (room sprays, diffuser refills, etc.)
  • Custom or personalized goods
  • Items on sale or promotion
  • Gift cards
  • Hazardous or flammable items

Exchanges

We do not offer exchanges. If you want a different product, kindly return your original item (if eligible) and place a new order.

Cancellation Policy

Orders may be cancelled within 2 hours of purchase, provided they have not been processed or shipped. If the order has already been dispatched, cancellation is no longer possible, and our return policy will apply instead. To request cancellation, reply to your order confirmation email or write to us at info@daymalworld.com with the subject “Cancel Order”.

Refunds & Payment Method

Approved returns will be refunded to the original mode of payment (e.g., Visa/MasterCard). Refunds are processed within 10 business days of receiving and inspecting the returned item. Please note: banks may take 10 to 45 business days to post the refund, depending on their internal policies. You will receive a confirmation email or SMS once your refund has been issued.

Proof of Delivery

All deliveries require confirmation through signature or mobile app by the registered customer. This proof of delivery will be used to validate claims related to returns or refunds.

Need Help?

We're here to support you:

📧 info@daymalworld.com

United Arab Emirates is our country of domicile, and all transactions are governed by UAE law.